Request a Polaris account for a new staff member
Before you submit your request, confirm the following:
▶ The staff member is newly hired or re-hired to the system.
▶ You know their first and last name, the branch they will be working at, their userID and their position title. User IDs are generally provided on or after the start date by Library HR.
▶ The person requesting the account is the manager of the new staff member.
Only managers have permissions to request new Polaris accounts.
Initiate your request
1. Visit the Polaris Accounts form to get started.
2. Select the + Add New Item button.
3. For a new staff member, select the New and Staff radio buttons.
4. Select the new staff member's branch from the Branch dropdown menu.
5. Enter the userID in the UserID field.
Ensure the accuracy of the userID before submitting your request. Any typos in the userID will result in a delay in the account creation.
6. Enter the new staff member's name in the Select user from the system field.
If the new staff member's name does not appear in the menu, they may not have been added to Active Directory yet. Check with Library HR staff, and place a help desk ticket if Library HR cannot resolve the issue.
7. In the Staff Position dropdown menu, select the position title of the new staff member. This will ensure they are assigned the correct level of permissions in Polaris.
8. Enter your own name in the Supervisor Name field.
9.Select Save to submit your request. You will receive an email when your submission is received, and when the new account has been created. The new staff member will receive their login information in a separate email.
