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Answered By: Ryan, City of Fairfax Library Last Updated: Oct 10, 2025 Views: 2
There are multiple reasons and solutions to correct this issue in Polaris Client.
1. This can happen if you're exceeding the maximum allowed Resolution/DPI. Maximum resolution is 1920x1080.
2. This can happen if you set display scaling larger than 125%. If you have scaling set to a higher percentage, please decrease it to a maximum of 125.
3. This can be a result of installing certain custom wallpapers. If you have one installed, please uninstall and reboot.
Note - if the display is the issue and you make changes to it, you will need to log out of your Polaris Client/Remoteapp session and log back on for the change to take effect.
If changing these things does not resolve the issue, then please submit an ESPM Ticket.
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